Terms of service

Overview

This website is operated by Fur & Love ("we", "us", "our"). By visiting our store or buying from us, you agree to these Terms of Service ("Terms"), along with our Privacy Policy, Refund Policy, and Shipping Policy, which are part of these Terms. If you don't agree, please don't use the store. Our store is hosted on Shopify.

1. Eligibility and accounts

You must be at least the age of majority where you live, or have permission from a parent or guardian, to use this store. You're responsible for the accuracy of the information you give us and for keeping any account credentials secure.

2. Personalized, made-to-order products

Our products are made to order using the photos, text, and choices you provide. Please review your order carefully, including any preview, before you check out. Colors on screen may look slightly different from the finished product, and small variations from the printing process are normal. Product sizes are approximate and may vary within the tolerances noted on each product page.

3. Your photos and content

By uploading a photo or text, you confirm that you own it or have permission to use it, and that it doesn't infringe anyone else's rights or contain unlawful, hateful, or obscene material. You give us and our print partners a limited, non-exclusive license to use your content only to make, ship, and support your order. We may refuse or cancel an order that we reasonably believe violates these rules, and we'll refund you if we do.

4. Prices and payment

Prices are shown in US dollars unless stated otherwise and may change at any time. Taxes and shipping are calculated at checkout. We may refuse or cancel an order, for example if there was a pricing error, a product isn't available, or we suspect fraud. If we cancel after you've paid, we'll refund you in full.

5. Production and shipping

Production and delivery times on our site are estimates, not guarantees. Production and fulfillment are handled by our print-on-demand partner and its print facilities. Details are in our Shipping Policy.

6. Returns and refunds

Because items are personalized, we don't accept returns for a change of mind. Damaged, defective, or misprinted items reported within 30 days of delivery with a photo qualify for a free replacement or refund. Details are in our Refund Policy.

7. Intellectual property

The Fur & Love name, logo, site design, text, and images (other than your own content) belong to us or our licensors. You may not copy or reuse them without our permission.

8. Third-party services

We use third parties, including Shopify, payment processors, and our print partner, to run the store and fulfill orders. Their own terms and privacy policies apply to the services they provide.

9. Disclaimer and limitation of liability

To the fullest extent permitted by law, the store and our products are provided "as is" and "as available," without warranties of any kind except those required by law. To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we aren't liable for indirect, incidental, or consequential damages. Nothing in these Terms limits any rights you have under consumer protection laws that can't be waived.

10. Indemnity

You agree to indemnify us against claims arising from content you upload or your breach of these Terms.

11. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules.

12. Changes

We may update these Terms from time to time. The version posted on this page at the time of your order applies to that order.

13. Contact

Questions about these Terms? Email support@furandlove.com.