We want your Fur & Love gift to arrive safely and look the way you imagined. Because every piece is personalized and made to order just for you, our policy is a little different from a typical retail store.
Made-to-order items
We can't accept returns, exchanges, or refunds for a change of mind, for choosing the wrong size, model, color, or finish, or for a photo or text you later wish you had entered differently. Please check your selections, and your preview when one is shown, before you complete checkout.
Damaged, defective, or misprinted items
If your item arrives damaged, has a manufacturing defect, is misprinted, or isn't the product you ordered, we'll make it right with a free replacement or a refund. Please contact us within 30 days of delivery and include:
- Your order number
- A short description of the issue
- A clear photo showing the problem. Lay the item on a flat surface in natural light with the whole design in frame. For shipping damage, please include the packaging too.
You won't need to send the item back.
What isn't covered
- Print quality issues caused by a low-resolution or blurry photo that you uploaded
- Small, natural variations from the printing process, such as slight color differences between your screen and the finished product, or minor size tolerances noted on a product page
- Orders shipped to an incorrect or incomplete address entered at checkout
Lost packages
If your order hasn't arrived within 30 days of shipping (US) or 45 days (international), contact us within 7 days after that and we'll investigate and arrange a replacement or refund if the package is lost. See our Shipping Policy for details.
Refunds
Approved refunds go back to your original payment method, including the shipping you paid for the affected item. Once we issue a refund, it usually takes about 5 to 10 business days to appear, depending on your bank or card provider.
Cancellations
Orders move into production quickly. If you need to cancel or change an order, contact us as soon as possible. We'll do our best, but once production has started we may not be able to make changes.
How to reach us
Email support@furandlove.com or visit our Contact page. We'll review your request and let you know the next step.