Thank you for shopping with Fur & Love. Nearly everything we sell is made to order by our print-on-demand partner, Printify, and its network of print facilities. Your gift is created after you place your order, then shipped to you. All times below are estimates based on our print partners' typical performance, not guarantees.
Production time
Personalized items are typically produced in 2 to 7 business days after your order is sent to production. Most of our print partners currently average 1 to 2 business days, but timing varies by product, facility, order size, and season. Holidays and busy periods can add time.
Shipping time
Transit time starts after production and is in addition to it. Estimated delivery times after your order ships:
- United States, Standard: typically 2 to 5 business days.
- United States, Economy (when offered at checkout): typically 4 to 8 business days.
- Canada, the EU, the UK, and other countries, Standard: typically 10 to 30 business days. Some items, such as our canvases, are printed in regional facilities and often arrive faster, in an estimated 2 to 6 business days.
So for a typical US order, you can expect your gift in roughly 1 to 2 weeks from the day you order. Please plan ahead for birthdays, holidays, and memorial dates.
Shipping rates and methods
Shipping is calculated at checkout based on the items in your cart and your address. Each item ships from the print facility that makes it, so an order with several different products may arrive in more than one package. We do not promise a specific delivery date.
Where we ship
We currently ship most items to the United States, Canada, the European Union, and many other countries. Some items, such as our mugs, ship within the United States only. The destinations available for your cart are shown at checkout. For international orders, customs duties, taxes, or import fees may be charged by your country and are the recipient's responsibility.
Free shipping
Orders over $75 qualify for free standard shipping to the United States.
Order tracking
When your order ships, Shopify will email you a tracking link at the address you used at checkout. Tracking can take up to 5 business days (US) or 7 business days (international) to show its first update after the label is created.
Delays, lost packages, and address changes
If your package seems delayed, start with the tracking link in your shipping email. If your order has not arrived within 30 days of shipping for US orders, or 45 days for international orders, please contact us within 7 days after that so we can investigate with our print partner and arrange a replacement or refund if the package is lost.
Please double-check your shipping address at checkout. If a package is returned or lost because an address was entered incorrectly or incompletely, we can reship it, but the replacement and new shipping cost will be the customer's responsibility. To change an address, contact us as soon as possible. Once production has started, changes may no longer be possible.
Questions about an order? Visit our Contact page or email support@furandlove.com, and include your order number.