How long will my order take?
Personalized items are typically produced in 2 to 7 business days. Standard shipping in the US then takes an estimated 2 to 5 business days, so most US orders arrive in roughly 1 to 2 weeks. International delivery typically takes 10 to 30 business days. These are estimates, not guaranteed delivery dates. See our Shipping Policy for details.
How does personalization work?
Choose a product, upload a photo of your pet, and add any name or message the item supports. When a preview is available, you'll see it before you pay. Our How Personalization Works page walks through each step.
What kind of photo should I use?
A clear, well-lit photo of your pet's face usually prints best. Natural light and a simple background help. Avoid heavy filters, screenshots, or very small or blurry images when you can.
Can I change or cancel my order?
Because items are made to order, orders move into production quickly. Contact us as soon as possible with your order number and we'll let you know what's still possible.
Do you accept returns?
Personalized items can't be returned for a change of mind. If something arrives damaged, defective, or misprinted, tell us within 30 days of delivery and send a photo, and we'll arrange a free replacement or refund. See our Returns & Refunds page.
Do you offer gifts for a pet who has passed away?
Yes. Many of our pieces can honor a companion who has crossed the Rainbow Bridge, including memorial canvases, engraved photo pendants, and ornaments. Our Pet Memorial & Rainbow Bridge Gift Guide can help you choose something gentle. There is no rush, and there is no wrong time to make a keepsake.
Where do you ship?
We currently ship most items to the US, Canada, the EU, and many other countries. Some items, such as mugs, ship within the US only. The destinations available for your cart are shown at checkout.
How will I get tracking?
When your order ships, Shopify emails a tracking link to the address you used at checkout. It can take a few business days for the first tracking update to appear.
Who makes these gifts?
Fur & Love designs and sells the gifts. Each one is made to order by our print-on-demand partner, Printify, and the print facilities in its network.
How can I reach you?
Visit our Contact page or email support@furandlove.com. Please include your order number if your question is about an existing order. We aim to reply within 1 business day.